Jumping Fox Features

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Automated Workflow

Keep in mind that standard task automation and workflow automation are very different from one another. Standard task automation involves manually deciding the next collection step by remembering each action taken on an account before sending out a batch of emails or SMSs in bulk. This is a basic form of automation, not workflow automation.

By comparison, Jumping Fox Software’s workflow automation automatically monitors, tracks, prioritises, schedules, creates, and sends the next step in the workflow to the debtor who failed to pay.

FAQ

Reporting

While many software systems offer a range of financial reports to address financial queries, Jumping Fox Software is the only to provide detailed collection reports.There is a significant difference between financial reports and collection reports, a distinction often overlooked by management.

They might assume that a debtor management team can effectively perform their collection tasks with just financial reports, but this is not feasible. Collection reports offer specific insights and tracking necessary for efficient debt management, which financial reports alone cannot provide.

FAQ

Integrations

What does it mean to be integrated with other software solutions? It means that the export and import of data between systems happens automatically and seamlessly. Most companies do not charge an integration fee, recognising that integrations are the future of business. The goal is to enable users to work from a single platform, making the process as easy and user-friendly as possible.

FAQ

Templates

The templates on Jumping Fox Software are created by our founders, who are both practising attorneys and experts in credit and education law. These templates are regularly updated or new ones added to comply with changing legislation or to reflect improved collection workflows. Each template is fully customisable to meet the specific needs of every client using our debtor management system.

FAQ

Collection Paper Trail

Debtor management teams without the right tools often rely on multiple platforms and processes to complete their collection tasks. This scattered approach makes it difficult to track, record, and save all the actions taken on outstanding accounts.

This lack of cohesion can also lead to compliance issues, as some accounts may slip through the cracks, resulting in missed compliance steps. When it’s time for handover, the legal team may be unable to pursue the account because not all the necessary actions were taken and documented.

Jumping Fox Software, integrated with key industry players, offers the features and functionality to track every action from a single platform. This ensures a complete record of all collection activities, maintaining compliance throughout the process.

FAQ

Gamification

Our gamification module brings enjoyment to the workday by motivating users to focus on strong collection actions in a fun and engaging way. As users accumulate points, through completing tasks, they advance on a map, participating in friendly competition with other schools to reach the finish line first.

This approach not only fosters a sense of community and enjoyment but also ensures that valuable collection actions are completed, enhancing both collection success and payment culture at the school.

Gamification is the future, and Jumping Fox Software proudly integrates this engaging element into our debtor management system, marking a significant achievement.

FAQ

Frequently Asked
Questions

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What tasks in the debtor management and collection process can be automated with Jumping Fox Software?

Many actions can be automated, but our system specifically focuses on automation within debtor management, collections, and legal compliance. Task automation begins with importing account holder personal and financial data for businesses, as well as financial, learner, and parent data for schools. The entire collection process is automated as the system tracks, monitors, and schedules arrear accounts for workflow, keeps track of the next workflow step a debtor must receive, creates the SMS or email content, and allows actions to be sent individually or in bulk. These tasks can include legal notices (section 41 or 129), listing notifications, breach letters, contract cancellation letters, and direct listing of a debtor with the credit bureau. Other automated tasks include creating an email to-do list with reminders, sending emails via registered post, and the option to electronically hand over an account to our panel attorneys. Finally, Jumping Fox Software provides a set of collection and workflow reports aimed at enhancing collection actions, improving cash flow, and ensuring compliance.
Is it easy to create a custom workflow with Jumping Fox Software?

Our debtor management system is designed to accommodate various setups and workflow options, allowing for customisation of workflow rules and templates to suit your needs. Jumping Fox Software is also highly customisable. If you have a specific requirement that the system doesn’t cover, our skilled development team has the expertise to add features or upgrade the system. We are committed to helping debtor management teams maintain compliance and are always willing to go the extra mile to provide clients with exactly what they need.
How does the debt recovery process work?

Debt recovery can be divided into two main categories: pre-legal and legal. The pre-legal process is where Jumping Fox Software plays its most active role. Our unique debtor management software allows any business or school to automate their internal processes while staying compliant. During the pre-legal recovery process, our automated workflow sends out SMS and email notifications to account holders or parents, lists the debtors with the credit bureau, or hands the account over to your legal team. One of the most effective pre-legal actions is negotiating a payment plan with reasonable monthly payments, ensuring that the account is settled without the need for legal intervention and the associated costs. The legal route involves the summons of the defaulting party, judgement, and execution steps, where property may be sold in execution. The legal route is definitely time-consuming and expensive, which is why it is always better to first collect outstanding debt using the right tools.
What are the most important actions in the pre-legal collection process?

For outstanding rent the key actions include sending notifications to the defaulting party to rectify the breach and bring the arrears up to date. If the breach is not corrected, the contract may be subject to cancellation. For private schools the primary action is sending a breach letter to address the arrears and warn of potential contract cancellation if the issue is not resolved. Schools can also issue a Section 129 legal notice or have their legal team send it when the account is handed over for collection. If the contract includes an acceleration clause, this should be incorporated into the collection workflow. For public schools the most crucial action is sending a Section 41 legal notice via registered post or email. If this notice is not sent, the account cannot be handed over to a legal team for collection. Given the additional legal requirements for public schools, we recommend that the school governing body consult with an expert to ensure compliance before handing the account over for collection.
What reports are available on Jumping Fox Software to assist users with the management of debtor accounts and collections?

Jumping Fox Software offers around 20 reports designed to enhance our users' efficiency in collections, identify high-risk accounts, and ensure compliance. One key report is the To-Do Action Report, which details all of the steps taken on an account, including the action performed and the completion date. This report is invaluable for debtor management teams to review specific account activities and provide detailed updates to management on actions taken over a specific period. Another crucial report is the SMS and Email Undelivered Report. This report identifies accounts where notifications have failed to reach the defaulting party, highlighting potential issues in the communication process. Without successful delivery of these notifications, the entire collection process is compromised. The Phone Call Status Report manages the call list by tracking the status of phone calls made to follow up on payments. Our Evidence Report categorises accounts into low, medium, and high risk. This report is most effective when all collection actions are completed using Jumping Fox Software, providing a risk assessment of each account.
Which reports can assist users in managing outstanding levies more effectively?

Collecting outstanding levies differs significantly from collecting outstanding school fees. When dealing with levies, there is a constitution or an act to follow, making it easier to collect and hand over a levy account. For public schools, the process is more complex. They must handle exemption applications and provide extensive documentation to demonstrate their efforts in assisting parents with the exemption process. Students can remain in school throughout their education, even if they fail to pay and do not apply for exemption. Given these differences, specialised reports are invaluable for managing levy accounts. Reports that categorise accounts (such as arrangement, listing, dispute, deceased, and handover accounts) provide crucial insights. Additionally, reports that track the delivery status of SMS and email notifications ensure accurate communication, while reports identifying accounts in arrears that haven't received workflow steps help prevent accounts from slipping through the cracks. The Phone Call Status Report manages the call list by tracking the status of phone calls made to follow up on payments. For levies, process-specific reports are particularly valuable in ensuring effective management and collection. All these reports are available on Jumping Fox Software, enhancing the efficiency and effectiveness of levy collection efforts.
Which reports can assist users in managing outstanding rent more effectively?

Collecting outstanding rent is different from collecting levies, as it is governed by the terms and conditions of a contract between the owner and tenant. When a tenant defaults, the homeowner or commercial property owner must act according to the contract. Typically, the contract includes a breach clause, requiring the tenant to receive a notification demanding payment. If the tenant fails to comply, the contract may be cancelled, and the owner can proceed with an eviction order if the tenant remains in default. To assist a debtor management team in collecting outstanding rent, Jumping Fox Software offers several valuable reports: The SMS and Email Delivery Status Report ensures accurate communication by tracking the delivery of notifications. The Accounts in Arrears Without Workflow Steps Report identifies accounts in arrears that haven't received workflow steps, preventing them from slipping through the cracks. The Legal Notifications and Handover-Ready Accounts Report tracks accounts that have received legal notifications and are ready for handover. The Phone Call Status Report manages the call list by tracking the status of phone calls made to follow up on payments.
What is the primary benefit of system integrations?

The biggest value of system integrations lies in their ability to streamline processes and improve efficiency. By connecting different software systems, data flows seamlessly between platforms, reducing the need for manual data entry and minimising errors. This integration ensures that all relevant information is readily accessible, allowing for quicker decision-making and a more cohesive workflow. Jumping Fox Software prioritises integrating with third-party service providers because we recognize that it enhances the value of our system, improves user experience, and boosts work efficiency.
Why do companies charge integration fees?

Companies charge integration fees to cover the costs of development, customisation, and technical support. Creating and maintaining integrations requires significant technical expertise and resources, including software development, testing, and ongoing maintenance. Additionally, integrations are seen as a premium service that adds value to the core offering, justifying the fee. Third-party licensing or usage fees and the need for robust infrastructure for secure data exchange also contribute to the costs. The complexity and risk of system integrations require careful planning, and the fees help mitigate these risks while ensuring quality delivery. Currently, no company integrated with Jumping Fox Software, including TransUnion and VCCB Credit Bureau, charges integration fees.
What are the benefits of using expert collection templates on Jumping Fox Software?

Jumping Fox Software’s collection templates offer immense value by ensuring that all documents and SMS messages sent to defaulters are legally accurate and adhere to industry best practices. Drafted by our founders, Daleen and Hendre Vorster, these templates are routinely updated to comply with the latest legal requirements and enhance collection strategies. Each template is fully customisable, with multiple placeholders that allow the system to add personalised information of account holders or parents into each email and SMS template. The system templates include a variety of essential emails/letters such as Section 41 and 129 legal notices, friendly reminders, formal reminders, a breach letter, a contract cancellation letter, 48-hour payment request, handover letter, and more.There are also multiple templates available for SMSs.
How do you integrate progressive workflow correspondence into your collection process?

For us, the most effective way to integrate progressive correspondence into your collection strategy is by using a system that drives an automated workflow. Relying on generic bulk SMS and email notifications, saying the same thing over and over again, is less effective, and it often creates the impression that there is no clear collection strategy. When you use an automated workflow with progressive steps, it signals to the debtor that a well-thought-out plan is in place, potentially leading to credit bureau listings or legal actions. With Jumping Fox Software, you can customise your automated workflow, adding or removing steps as needed. You can also use our high-quality correspondence, ranging from friendly reminders to urgent 48-hour payment requests and final letters of demand.
How important is it to maintain a thorough paper trail when collecting outstanding debt?

Maintaining a thorough paper trail is essential for ensuring proof of legal compliance and accountability in the debt collection process. A complete record of all actions taken not only helps meet legal requirements but also provides a clear and transparent history of interactions with the account holder. This transparency is crucial when disputes arise or if the case escalates to legal proceedings, where documented proof of compliance with laws and regulations is often required. By keeping detailed records, you can track every step, identify patterns in accountholder behaviour, and adjust your collection strategies accordingly. Additionally, if legal action becomes necessary, having a comprehensive history of actions taken strengthens your case and supports your legal team in pursuing the debt. In short, a thorough paper trail is a key component in both protecting your business or school and improving collection outcomes. Jumping Fox Software is renowned for its detailed tracking of all user actions, making it an excellent tool for maintaining a solid paper trail in debt collection. If you prioritise comprehensive documentation and compliance, look no further than Jumping Fox Software.
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What actions can a user record in Jumping Fox Software to maintain a complete paper trail?

Jumping Fox Software automatically saves all collection workflow actions, including those completed, deleted, and postponed by the user. Additionally, it records non-workflow actions such as notes, arrangement uploads, calculations, report downloads, generated to-dos, and more. With the system tracking and saving over 260 actions, you can trust that a comprehensive paper trail is maintained. When an account is electronically handed over to our panel attorneys, Jonker Vorster Attorneys, all necessary documentation is sent directly to them—no need for users to download or print anything. Jonker Vorster Attorneys also have access to the business or school’s platform, allowing them to view all user actions, ensuring everyone stays on the same page.
What is gamification, and how can it improve collection success?

Gamification involves applying game-like elements, such as points, levels, and rewards, to activities to make them more engaging and motivating. In the context of debt collection, gamification can transform routine tasks into more enjoyable and competitive experiences. By introducing elements like leaderboards, achievement badges, and progress tracking, it encourages users to stay focused and actively participate in the collection process. This approach can significantly enhance collection success by increasing user engagement and productivity. When team members are motivated by incentives and friendly competition, they are more likely to complete tasks efficiently and consistently. Additionally, gamification helps build a positive and collaborative environment, which can lead to better overall performance and improved collection outcomes. Since 2014, Jumping Fox Software has collaborated with debtor management teams, gaining insights into their behaviour and what drives their success. Our gamification module is designed to target the specific actions that we’ve identified as key to achieving outstanding results.
Have any negative feedback or concerns about gamification been noted from system users, especially considering that some perform better than others?

Initially, some users were hesitant about the gamification feature and the performance tracking through the map. However, the strong relationships among users and their positive interactions have turned this module into a key feature of the system. The debtor management community is incredibly supportive, consistently helping one another and sharing effective strategies. Since implementing the gamification module, we've observed only positive feedback. It has fostered better connections among users, contributed to system improvements, and positively impacted performance. The gamification module encourages system engagement and strong collection actions. When users fully use the system, it provides valuable insights that drive further enhancements, ultimately leading to improved performance and greater collection success.